Frequently asked questions

Building a brand-new email costs 5 credits and gives you responsive table-based HTML, a matching plain-text alternative, and downloadable .html, .txt and .eml exports. Each AI refinement (a prompt-driven rewrite of the whole email or one section) costs 1 credit. Previewing, manual HTML and text edits, saving and re-exporting cost nothing.

Every build targets Outlook (Windows and 365), Gmail web and mobile, Apple Mail, Yahoo, Outlook.com and the major mobile clients. We use table layouts, inlined styles, web-safe font stacks, VML button fallbacks and no JavaScript.

Yes. The output is plain, self-contained MIME-ready HTML with no external dependencies, so it pastes into Mailchimp, Klaviyo, HubSpot, Brevo, Campaign Monitor, Salesforce and anything else that accepts custom HTML.

You can search royalty-free photography inside the builder and drop images straight into your layout. They are referenced as absolute https URLs with real alt text so they load in every client.

Unused monthly plan credits roll over into the next billing period, up to your plan's allowance: Starter banks up to 100 credits, Creator up to 900 and Pro up to 2,250. Anything above the cap is cleared at renewal. Add-on credit packs roll over for up to 60 days after purchase. Your 25 trial credits do not expire while your account is active.

Yes. Annual plans are billed once a year for the price of ten months — two months free — and the full twelve-month credit allowance is added to your balance up front.

Sign-in is passwordless. Enter your email address and we send a six-digit code that is valid for a short window. There is no password to store or lose.

Yes. Plans are month-to-month and you keep access to already-generated emails after canceling.

No. BuildEmail builds and exports the markup; you send it through your own email service provider so your deliverability, lists and compliance stay under your control.